Updated 16 Jan 2023
Welcome to biqmind.com and caepe.sh (collectively, the "Site") run by Biqmind Pte. Ltd., its related entities, affiliates, and subsidiaries (individually and collectively, "Biqmind", "we", "us" or "our"). Biqmind takes its responsibilities under Singapore's Personal Data Protection Act 2012 (the "PDPA") seriously and is committed to respecting the privacy rights and concerns of all users of our Site. For European Union ("EU") residents visiting our Site, please refer to the GDPR Addendum below.
This Privacy Policy is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or that we possess about you, whether now or in the future. Please read this Privacy Policy carefully. If you have any questions, please see the section entitled "Questions, Concerns or Complaints? Contact Us" at the end of this Privacy Policy.
By using the Services, registering for an account with us, visiting our Site, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR WEBSITE. We reserve the right to amend this Privacy Policy at any time.
"Personal Data" is defined under the PDPA to mean data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. We will/may collect personal data about you:
Such personal data collected includes but is not limited to: name; email address; billing address; telephone number; company name; occupation; country; any other information about the user when signing up or using our Services; and aggregate data on content the user engages with.
If you do not want us to collect your personal data, you may opt out at any time by notifying our Data Protection Officer in writing. Note that opting out may affect your use of the Services.
In order to use certain functionalities of the Services, you will need to create a user account. When you register, we require your name, email address, and a username and password of your choosing. These will be used so you can securely access and maintain your account.
As with most websites, your computer sends information which may include personal data about you that gets logged by a web server when you browse our Site. This typically includes your computer's IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a "cookie". If you are logged in, this information is associated with your personal account.
We may from time to time implement "cookies" and/or similar technologies to allow us or third parties to collect or share information that will help us improve our Site and the Services we offer. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that doing so may limit your browsing experience.
As with browsing web pages, when you watch content and advertising through the Services, your computer sends us information on the content or advertisement viewed, including IP address, operating system, and time.
We provide customer service support through email and feedback forms. We only use information received from customer support requests for customer support services and do not transfer or share this information with any third parties.
From time to time, we request information from users via surveys. Participation is completely voluntary. Information requested may include contact information which will be used for monitoring or improving the use and satisfaction of the Services and will not be transferred to third parties.
We may collect, use, disclose and/or process your personal data for one or more of the following purposes:
We implement a variety of security measures to ensure the security of your personal data on our systems. User personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. We will retain personal data in accordance with the PDPA and/or applicable law, and will destroy or anonymise your personal data as soon as it is reasonable to assume that the purpose for which it was collected is no longer being served.
In conducting our business, we will/may need to disclose your personal data to our third party service providers, agents and/or our affiliates or related corporations, and/or other third parties, whether sited in Singapore or outside of Singapore, for one or more of the above-stated purposes. Such third parties include:
This Privacy Policy is not a promise that your personal data will never be disclosed except as described in this Privacy Policy. We will nevertheless deploy reasonable security arrangements to protect your personal data as required by the PDPA.
Our Site uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help the website analyse how users use the Site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.
We, and third parties, may from time to time make software applications available for your use on or through the Services. Third party products or services provided through these applications are not owned or controlled by Biqmind. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise.
WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD PARTY SITES. We do implement a variety of security measures to maintain the safety of your personal data that is in our possession or under our control.
We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of linked third-party sites. These linked sites are only for your convenience and you therefore access them at your own risk.
If you are visiting or accessing our website from outside of Singapore, please be aware that your personal data and/or information may be transferred to, stored or processed in Singapore. By using our Site or purchasing our products or Services, you acknowledge that your personal data and/or information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.
If you have any questions or concerns about our privacy practices or your dealings with the Services, please contact: support@biqmind.com.
If you have any complaint or grievance regarding how we are handling your personal data or about how we are complying with the PDPA, please contact us at: connect@biqmind.com, addressed to the "Personal Data Protection Officer". Please insert the subject header as "PDPA Complaint" to help us attend to your complaint speedily.
As part of Biqmind's partnership and commitment to Security and Privacy with Microsoft, a link is also provided to Microsoft's Privacy Statement.
This Privacy Policy is governed by the laws of the Republic of Singapore.
Please also read our Terms of Service establishing the use, disclaimers, and limitations of liability governing the use of the Site and the Services.
This GDPR Addendum forms a material part of the Biqmind Privacy Policy and applies to any "personal data" (as defined under the GDPR) that we may "process" (as defined under the GDPR) through your use of our Site and Services. While Biqmind is a Singaporean company subject to Singaporean law, Biqmind will attempt to give effect to the GDPR for its EU users to the extent commercially reasonable and to the extent that the GDPR's requirements do not conflict with the requirements of Singaporean law.
The GDPR provides a number of rights to you related to data privacy. Biqmind is considered to be a "data controller" under the GDPR with respect to its processing of your personal data. If you wish to exercise any of the rights detailed below, please send an email to the address stated in Section 16 of our Privacy Policy.
You have the right to obtain confirmation from Biqmind as to how your personal data are being processed, including: confirmation of whether, where and by whom your personal data are being processed; purpose(s) for the processing; categories of personal data being processed; categories of recipients; the period for which data will be stored; and information about any automated decision-making.
You have the right to have incomplete or inaccurate personal data completed or corrected, including by means of providing a written supplementary statement.
You have the right to request erasure of your personal data in certain circumstances, including where: the personal data are no longer necessary in relation to the purposes for which they were collected; you withdraw consent; you object to the processing; or the personal data have been unlawfully processed. Exclusions apply where processing is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.
You may request restriction of processing in circumstances including: where you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data but you require it for legal claims; or you have objected to processing.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format and to have your personal data transferred between organisations where technically feasible.
You have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data. If you exercise this right, your personal data will no longer be processed for such purposes by us, unless we can demonstrate compelling legitimate grounds for the processing.
You generally have the right to not have decisions made about you that are based solely on automated decision-making processes. Biqmind's automated decision-making processes include: determining eligibility to receive offers; determining what portions of the services you may access; and subscription cancellation for non-payment.
If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection in the EU member state of your residence, your place of work or the place of the alleged infringement.
Biqmind is permitted to process your personal data to the extent the processing is necessary for the performance of a contract between you and Biqmind, to respond to your request to access your personal data, or for the conclusion or performance of a contract between Biqmind and a third party where it is in your interest for the processing to occur.
Biqmind is permitted to process your personal data where it has a binding legal or regulatory obligation to perform the processing to stay in compliance with applicable laws or regulations, such as responding to a court order, subpoena, or law enforcement agency request.
Biqmind is permitted to process your personal data to the extent the processing is necessary for the purposes of legitimate interests pursued by Biqmind or a third party. Biqmind's identified legitimate interests include: organisational interests; operational interests; logistical interests; research & development interests; market intelligence & analytical interests; personalisation interests; monitoring interests; direct marketing interests; business-to-business marketing & sales interests; due diligence interests; fraud detection & prevention; updating customer details; network & information security; business continuity & disaster planning; artificial intelligence interests; compliance with laws and regulations; and reporting potential threats to public security & safety.
If you access the Services from the EU, you are voluntarily transmitting your personal data to Singapore so that Biqmind can conduct certain processing activities. Biqmind shall ensure that any transfers made between itself and any data processors are made with appropriate safeguards in place. Where applicable, Standard Contractual Clauses approved by the European Commission will be used as an appropriate safeguard for protecting personal data when transferred internationally.